Returns & Exchanges
You can initiate a return for new and unused items within 30 days of delivery for a refund.
We accept returns and exchanges of products when you do not like the product you ordered or you have chosen the wrong size, and you wish to return it.
You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our office within 30 days of delivery.
Under these circumstances you are responsible for the return shipping costs. Shipping costs or payment derivatives, other than Cosmosophie, will not be refunded.
Once the products have been received you will receive a confirmation email. Your refund will be then be processed in 15 days. We will refund the amount of the returned products through the same payment method you used to purchase your order.
Defective Product and Returns Due to Our Error
If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.
You may return defective or damaged items at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.
In this case, we must receive your returned items at our offices within 10 days of delivery.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, shipping fees will apply.
* Please keep in mind that most of our garments are handmade and have imperfections. This is what makes them special and therefore is part of their design. We also use frayed raw edge finishes in our garments, so you will find some threads and imperfections. This is not an error or defect in the garment, it is what makes it beautiful. Please, take a good look at our photos and specifications before buying one of these types of garments.
When returning the goods to us, you may ship the parcel with a carrier of your choice.
We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.
How to Return an Item
Returning an item is easier than ever! Please follow these steps to start the return process:
- Click Here and open the Retur Form.
- Print it and fill all the fields. Check your Order Number in your e-mail confirmation when you purchase your products.
- Include this form in your package
- Send it to our office in: Blanca de Castilla, 9 - 28023 Madrid / Spain.
- E-mail us telling you want to return any product.