Shipping, Returns & Exchanges

Delivery:

We deliver world wide. In some cases, due to temporary restrictions, is not possible. We will advise you in theses cases.

Shipping Cost:

We have free-shippin for Spain (Only peninsula and Balearic Islands)
Rest of the world: The shipping cost may vary depending on the delivery address, we are always working to get the best rate for each country. Once you introduce your shipping address in our system, you will get the shipping cost for you.

Returns:

You can return for new and unused items within 30 days of delivery for a refund.
We accept returns and exchanges of all products, just because you wish to return it. Please, return items in new or unused condition with all original materials included with the shipment. Once the products have been received , your refund will be then be processed in 7 days. We will refund the amount of the returned products through the same payment method you used to purchase your order.

Returns cost:

Spain: In Spain, the return cost is free, for the orders of new collection. In sales products or promo-codes purchases, you will asume the return cost.
Rest of the world: When returning the goods to us, you may ship the parcel with a carrier of your choice, and you will asume the shipping cost and duties, that must be payed at origin by remitent.

If you prefer us to take care of the return, please send us an email and we will give you a price for the return of your package. This price will be deducted from the refund of your initial order. Please make sure you know the measurements of the dresses before placing your order. We will be happy to help you.

Defective Product and Returns Due to Our Error:

If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. You may return defective or damaged items at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived. In this case, we must receive your returned items at our offices within 10 days of delivery.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

How to Return an Item:

Returning an item is easier than ever! Please follow these steps to start the return process:
1. When you place an order you receive an email with a number asociated at your order.
2. Send us an e-mail at customercare@cosmosophie.com requesting a return, indicanting you Order Number, and the items you want to return.
3. You will receive an e-mail confirming your return is accepted.

This is the return address:
Cosmosophie
Blanca de Castilla, 9 - 28023 Madrid / Spain.
Tel: +34 630915301